Latin American Institute for Electronic Commerce ILCE

All Seals eTrust Program, have a system Dispute Resolution Electron - RED -.

This system is automatically activated to negative feedback from a customer, allowing the company to find a solution to the conflict and improve their online reputation.

NET methods / ODR are able to articulate the dynamics and benefits of new technologies, with dispute resolution processes, assisted by the transforming power of technology.

From the eTrust program we intend to use these methods to improve the shopping experience.

Operation:

Thanks to the eTrust ODR system offers a unique opportunity for businesses adhering to eTrust establish a direct communication channel to mediate the conflict buyer / seller to achieve the best possible solution.

The goal is to find a solution for the customer / buyer and work for both sides to strengthen their bond and may be maintained by the success of future transactions.

The process begins with the seller's negative rating attached by the customer / buyer. This rating gives the pattern of any problems, so the eTrust program, the customer / buyer the opportunity to come into direct contact with a seller adhered to try to improve your experience with the assistance of the RED Program / ODR.

- If the customer / buyer does not want to participate in the Program RED / ODR negative rating will become neutral.

- If the customer / buyer wants to try to improve their experience, the negative rating is suspended and begins the process of Dispute Resolution Electron.

-The process involves the client / buyer express the reasons for the negative rating of the seller adhered, and choose between different solutions, some consider that you can leave satisfied.

-This information is sent to the seller adhered, that within 5 working days will answer if you are able to satisfy the sales order / buyer and thus improve your shopping experience.

- If the customer / buyer proposes is accepted by the seller adhered, it is considered that there has been agreement between the parties, the seller must describe how attached you will comply with this proposed solution, which upon completion, becomes positive rating and for terminating the process.

- If no agreement between the parties, the program will offer to them in the future to proceed to the second stage network in which the parties will receive the assistance of a neutral third party - human-to act as facilitator to assist the solution of case. Currently, there is still enabled the second stage of RED, the program just keep the negative and try to score through direct communication with the seller adhered, encourage him to accept the solution proposed by the customer / buyer and terminate the case.

The Latin American Institute for Electronic Commerce promotes and motorized ILCE RED System / ODR because it involves important benefits:

• Building trust in the Digital Economy
• Promoting high quality standards and best practices
• The implementation of innovative and efficient link between customer / buyer and seller online attached
• The repair of any problems you may have a customer / buyer
• Obtaining reliable statistics
• The development of modes of resolution and / or repair standardized conducive business performance in the medium and long term