Extend the performance of your business using the latest global trends of different management techniques and operations in a contact center.
Organize and manage your multichannel contact center and learn about the benefits of serving their customers on line.
Learn the tools and methodology to implement a customer service ...
The E-mail Marketing and Web communication tools are necessary and priority for the development of electronic commerce.
Save time and get fast answers. Increase visitors to your website and convert your visitors into new customers.
This course provides the necessary knowledge of best practices, tools and resources to properly use an Internet marketing strategy, ...
Internet provides many data used for the number of visitors / customers / consumers / potential clients / etc. a platform or in addition to registering online store and measure them.
Measure and collect data does not mean having information relevant nor appropriate that will enhance the business because all that data requires not only technology but also tools and ...
Develop secure patents and intellectual creations of your company.
Their rights and mechanisms to protect their creations in the present scenario of new technologies and the knowledge economy.
The course includes general and basic knowledge on the subject of intellectual property and patents, in order to understand and defend intellectual creations generated by businesses whose ...
Purchases account for over 60% of revenue in many organizations. Proper and professional procurement management can improve by up to 50% margin to a Troupe. Therefore the purchasing function of strategic importance, both volumes handled as its impact on the outcome.
Meet and learn what tools ...